Accidental Physical and Liquid Damage Protection Plan with Extended Warranty

1. Accidental Damage Protection

This risk underwritten accidental damage protection contract governs the support process for physical and fluid damages for under warranty devices (“Covered Device”) sold by its manufacturer’s official sales channels in India & in its original packaging. This plan is not valid for any products that are purchased by a customer post a return from the first customer & even in unboxed condition.

2. Extended Warranty

This risk underwritten extended warranty program governs the support process for covered inherent mechanical and electrical breakdown/ defects to the extent provided by the manufacturer’s warranty for Electrical / Electronic / Mechanical Products for under warranty devices (“Covered Device”) sold by its manufacturer’s official sales channels in India & in its original packaging. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in unboxed condition.

1. For Accidental Damage Protection
   1. Coverage begins when you (Beneficiary, who is the User of the Covered Device) purchases the Plan and ends on completion of Twelve months from date of original purchase of the plan
   2. This Plan can be purchased only within 15 calendar days of the original purchase of the Device
   3. The accidental damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post purchase of the original device
   4. Only one claim per Covered Device is allowed during the term of the plan. All subsequent claim requests shall be considered for paid repair only
2. For Extended Warranty
   1. Coverage begins from the next day after the expiry of the Manufacturer’s Warranty for the Covered Device and ends on completion of 1 Year
   2. This Plan can be purchased only within 15 calendar days of the original purchase of the Device
   3. Only two claim per Covered Device is allowed during the term of the plan. All subsequent claim requests shall be considered for paid repair only

1. Beneficiary

   The purchaser of the Covered Device whose name is mentioned on the original invoice is the Beneficiary. The purchaser’s spouse, children, parents and siblings or the recipient of the Covered Device as a gift can also be the user of the Covered Device subject to the fulfilment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Beneficiary shall mean any representative/employee of the company authorised to use the Covered Device

2. Covered Value
   1. For Accidental Damage Protection:

      Maximum Covered Value is equivalent to the depreciated value of the Covered Device at the time of submitting a Claim for availing Accidental Damage Protection as eligible under this Plan. Claim limit is one repair instance of your Covered Device. If the repair charges are more than the Covered Value, the Beneficiary may choose to bear the differential price for obtaining the repair as determined by the Authorised Service Centre (“ASC”) of Servify or receive the Covered Value as the complete settlement of the claim under this plan. The Beneficiary has to pay a Claim Processing charge of Rs. 3000 in case of repair OR settlement of claim during any claim event. Alternatively, if Beneficiary opts for reimbursement, the applicable depreciated amount less the claim processing charges of Rs. 3000/- will be returned to the beneficiary in the form of a voucher which can be reimbursed at any Ample store, as settlement subject to beneficiary returning the original device along with its original accessories and original box to Servify. In case the accessories along with the original box are not received by Servify, there will be a deduction of Rs. 2000/- from the final settlement amount (including Rs. 3,000 of the Claim Processing Fee)

   2. For Extended Warranty:

      Maximum Covered Value is equivalent to the invoice value of the Covered Device (as indicated in the original invoice at the time of purchase of the Device). Claim limit is two repair instance of your Covered Device. If the repair charges are more than the Covered Value, the Beneficiary may choose to bear the differential price for obtaining the repair as determined by the Authorised Service Centre (“ASC”) of Servify or receive the Covered Value as the complete settlement of the claim under this plan. The Beneficiary has to pay a Claim Processing charge of Rs. 1000 in case of repair OR settlement of claim during any claim event.

3. Scope of Coverage

   Provided the Covered Device is handed over to Servify or its authorized channels in its entirety during the Claim Process & that the beneficiary has submitted the documents as desired under the Plan and have purchased the Covered Device from official sales channels in India.

   The following conditions would be covered.

   If the Covered Device:

   1. For Damage Protection:
      1. Suffers accidental physical damage and/or such damage that causes Covered Device to stop working on normal usage
      2. Fails to work because accidentally fluid has entered its internal circuitry, resulting into stoppage of the Covered Device
      3. Suffers damage due to: Damage during riot, strike & malicious damage
   2. For Extended Warranty:
      1. The Plan provides cover for Extended Warranty which commences on the next day of expiry of manufacturer’s original warranty for a period of 1 Year thereon as per the Plan purchase
      2. The Plan provides coverage for cost of parts and labor in respect of the Covered Device for the inherent mechanical and electrical breakdown/defects to the extent provided by the manufacturer’s warranty for Electrical / Electronic / Mechanical Products manufactured in India or is legally imported in India & sold through Official Channels and supported by an invoice & Manufacturer’s Warranty/Guarantee

The Plan will not cover:

1. For Accidental Damage Protection:

   The Plan will not cover:

   1. Any damage or claim reported within 7 days of activation of this Plan
   2. Plan purchased beyond 15 calendar days of purchase of the original device
   3. Any loss or damage under mysterious circumstances including lost or stolen
   4. Loss or damage due to Intentional act or wilful neglect
   5. Loss or damage arising before/after Coverage Period
   6. Loss or damage not reported to Servify within 48 hours of the loss or damage to the Covered Device
   7. Any loss or damage due to hire or loan of the Covered Equipment to a third party
   8. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
   9. Consequential loss of any kind or description including wear & tear, manufacturing defects
   10. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
   11. Loss covered by supplier, dealer or manufacturer’s limited warranty
   12. Any loss effecting to SIM card and any ancillary products even if equipment results into complete stoppage of working
   13. Damage caused by (a) a product/ accessory that is not the Covered Equipment, (b) operating the Covered Equipment outside the permitted or intended uses described by the original manufacturer of the device, or (c) service (including upgrades and expansions) performed by anyone who is not an Authorized Service Centre (ASC) of the original manufacturer of the device, or any failure/damage caused outside the Indian territory
   14. Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device
   15. Covered Equipment that has been stolen
   16. Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports
   17. Defects caused by normal wear and tear or otherwise due to normal aging of the product
   18. Issues that could be resolved by upgrading software to the then current version
   19. Third-party products or their effects on or interactions with the Covered Equipment or the softwar
   20. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Covered Equipment
   21. Damage to, or loss of any software or data residing or recorded on the Covered Equipment
   22. Recovery and reinstallation of software programs and user data are not covered under this Plan
   23. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
   24. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers guarantee or warranty. Problems or defects otherwise covered under the original manufacturer’s Warranty/ Guarantee
   25. Recalls or modifications to the Product
   26. Accessories used in or with the Product
   27. Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Product for which the Service Contract was purchased. Batteries, internal or external to the product
   28. Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Reception or transmission problems resulting from external causes
   29. Amy failure/damage caused outside the Indian territory
   30. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
2. For Extended Warranty:

   The Plan will not cover:

   1. Any covered Device for which the Plan has not been activated as per the terms mentioned here
   2. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers guarantee or warranty
   3. Non-operating and cosmetic defect to the Covered Device such as defect to paintwork, Product finish, dents or scratches
   4. Accessories used in or with the Covered Device unless covered under a separable warranty policy
   5. Replacement of any consumable item or accessory
   6. Normal wear and tear of items not integral to the functioning of the Covered Device
   7. Coverage will not under any circumstances, extend to any loss or injury to a person or loss or defect to property or any incidental, contingent, special or any direct or indirect loss and consequential defects including but not limiting to losses incurred due to any delay in rendering service related to this Plan and loss of use during the period that the Product is at an authorized service center and/or while awaiting parts
   8. Defect caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious defect, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion
   9. Defect resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current
   10. Cost of removal or re-installation of the Covered Device
   11. Reception or transmission problems resulting from external causes
   12. Problems or defects not covered under the original Manufacturer’s Warranty / Guarantee.
   13. Batteries, internal or external to the Covered Device
   14. Breakdowns caused by computer virus or realignments to Covered Device
   15. Recalls or modifications to the Covered Device
   16. Failure to follow the manufacturer’s instructions
   17. Costs arising from incorrect installation, modification or maintenance
   18. Costs if no fault is found with the Covered Device
   19. Costs arising from being unable to use the Covered Device or from defect which results from the Breakdown of the Covered Device
   20. Defect / failure caused before or during Covered Device delivery
   21. Use of batteries, charger and / or accessories not approved by the manufacturer, incorrect electrical leads or connection
   22. The cost of repairing, restoring or reconfiguring software.
   23. Any consequential or incidental defects arising from the use or loss of use of the Covered Device
   24. If the Covered Device is sold by original buyer to other party
   25. If the Covered Device is moved out of the country of purchase, it will not be covered under this Plan
   26. The Covered Device is not used in accordance with the manufacturer’s guidelines for Covered Device usage including but not limited to regular maintenance & up keep of the Covered Device
   27. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.

Servify shall not be liable in respect of loss or damage to Covered Device relating to or caused due to the following:

1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Covered Device
2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty
3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
4. Loss due to the Covered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
5. Loss due to deterioration or wearing away or wearing out of any part of the Covered Device that is caused due to or naturally resulting from its normal use or exposure
6. Servify shall not be liable for any loss or damage claim if:
   1. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Covered Equipment and/or
   2. The Plan is purchased for the Covered Equipment after 15 calendar days from the date of purchase of the Original Equipment
   3. Due to the inability of the Beneficiary to submit any of the claim processing and claim payment documents required by Servify or the risk underwriter for processing the eligible claim
7. The Plan shall also not cover a damage or loss:
   1. For compensation towards damage, if the said claim has already been availed once In any action, suit or other proceeding where the risk underwriter or Servify alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Beneficiary

1. For Accidental Damage Protection:

   In the event of damage to the Covered Device, you (Beneficiary) are required to do the following things:

   1. An immediate intimation (not later than 48 hours from the date and time of damage) about the damage should be given to Servify via its support channels comprising of the App or Portal (me.servify.tech) or Call Center Number (1 800 123 333 888) or email to [email protected]
   2. The event needs to be notified to Servify with cause or reason of damage & obtain service estimate towards damage
   3. Do not get the damaged Insured Equipment repaired unless intimated over helpline of Servify & further authorized by Servify
   4. Documents required during the claim: (1) Electronic claim form duly filled in with all the details of the damage, (2) ID proof, if required by the Insurer, (3) Purchase invoice, if requested by the Insurer
2. For Extended Warranty:

   In the event of damage to the Covered Device, you (Beneficiary) are required to do the following things:

   1. Immediately inform Servify through via its support channels comprising of the App or Portal (me.servify.tech) or Call Center Number (1 800 123 333 888) or email to [email protected] with the details of the defect and any documentary evidence of the same.
   2. Submit all Repair Request related documents within seven (7) calendar days of raising the Repair Request or within the timelines as mentioned in the App or communicated to You by Servify
   3. Please note, You will not handover the Covered Device for repairs at any service center, until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such Repair Requests where the Covered Device is handed over to a service center by You before the approval from Servify; any liabilities arising out of such Repair Request before the in-principle approval of the Repair Request from Servify will be solely handled by You at Your own expense

1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Covered Equipment, for serviceable locations, for the rest you may visit the nearest Servify Authorized Service Centre. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the claim and the next steps expected. Once you are notified & that the service (either repair or replacement) is complete, you will promptly be notified via the App & Servify Consumer Web Portal. The repaired or replacement will be delivered to the address of initial pickup within the next working day of completion of repair or replacement
2. Servify or Ample reserves the right to change the method by which they may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in

To receive service or support under the Plan, you agree to comply with the following:

1. Provide a copy of your Covered Equipment’s original proof of purchase, if requested again
2. Provide Original copy of the Job Sheet upon replacement/refurbishment of the device, if requested, which was obtained from authorized service center of the original manufacturer or Servify authorised service center
3. Provide information about the reasons and causes of the damage to the Covered Equipment
4. Provide identity proof if requested to verify Beneficiary of the Plan
5. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the damage and steps taken to avoid the damage
6. Follow instructions Servify gives you, including but not limited to refraining from sending Covered Equipment that is not subject to damage protection as per the Plan and packing the Covered Equipment in accordance with shipping instructions
7. Make sure to backup software and data residing on the Covered Equipment. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE SERVIFY OR THE ASP MAY DELETE THE CONTENTS OF THE COVERED EQUIPMENT AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASPs will return your Covered Equipment after the service event or provide a replacement unit as the Covered Equipment was originally configured, subject to applicable updates. Servify or the ASPs may install latest software updates as part of hardware service that will prevent the Covered Equipment from reverting to an earlier version of the Operating System. Third party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
8. Fill and submit the Claim Forms and the Declaration Form as required for submitting a valid Claim

The standard depreciation matrix applicable for this Plan is as below:

If the Covered Device is Beyond Economic Repairs, the applicable depreciated amount will be returned to you as settlement subject to you returning the original device along with its original accessories and original box to Servify. In case the original accessories and box is not received, there will be a deduction of Rs.2000/- from the final settlement amount (including Rs 3,000 of the Claim Processing Fee)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS’ EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE COVERED DEVICE (APPLICABLE FOR ACCIDENTAL DAMAGE PROTECTION ONLY). SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED DEVICE OR SUPPLY OF THE SERVICE

1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
3. You may be required to perform preventative maintenance on the Covered Equipment to receive service under the Plan, and update the Servify App from time to time whenever there is a new version is available on the AppStore or as advised on servify.tech
4. This Plan is offered and valid only if you are making a claim in India
5. This Plan is not offered to persons who have not reached at least the age of 12. This Plan may not be available in all states, and is not available where prohibited by law
6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all the calls between you and them
7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under servify.tech/privacy/
8. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Service at the support mediums provided such as [email protected] or the call center number of Servify.
9. The terms of the Plan, including the original sales receipt of the Covered Equipment and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
10. There is no informal dispute settlement process available under this Plan
11. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
12. These terms and conditions shall be governed by and construed under the laws of India
13. These terms and conditions do not affect your statutory rights as a consumer
14. Servify reserves the right, at its discretion, to change or modify, the terms of this Plan

1. This Agreement shall be governed and interpreted by, and construed in accordance with, the substantive laws of India and, subject to the arbitration agreement, only the courts of Mumbai shall have exclusive jurisdiction
2. Any communication in respect to this policy may be sent to Service Lee Technologies Private Limited, 1022, 2nd Floor, Building No.: 10, Solitaire Corporate Park, Andheri-Kurla Road, Andheri – East, Mumbai – 400 093, Maharashtra, India ; Tel 1 800 123 333 888 Business Hours 10am-8pm email [email protected]

1. Servify Customer Service Email ID: [email protected]
2. Servify Claims Email ID: [email protected]
3. Servify Customer Service Number: 1 800 123 333 888 (All days, 9am to 9pm)