Limited Period Complimentary Accidental Damage Protection & Service Contract (“Plan”) for Lenovo K8 Plus Sold in India

1. Coverage begins on the date of activation of Plan and ends on completion of Twelve months from date of purchase of the Covered Device (“Coverage Period”)
2. This Plan is complimentary can be activated only within 30 calendar days of the original purchase of the Covered Device, and subject to the Covered Device being in its perfect working condition
3. To register for the Plan and obtain your Plan Confirmation, download motocare Mobile Application (“motocare App”) from Google Play Store and register your Covered Device for the Plan completing the registration formalities as mentioned in the App. The registration has to be completed within 30 calendar days of purchase of the Device
4. The terms and confirmation of this Plan, the original sales receipt of your Covered Device, the proof of your identity provided at the time of raising a Damage Repair Request, the indemnification you provide about the working condition of the Covered Device before the activation of the Plan and the Plan Confirmation are each part of your Plan
5. The accidental damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s warranty
   your Plan

1. Customer

   The purchaser of the Covered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Covered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Covered Device

Maximum Covered Value is equivalent to the current market value of the Covered Device at the time of submitting a Damage Repair Request for availing accidental damage protection as eligible under this Plan. Damage Repair Request limit is one (1) repair instance of your Covered Device, subject to the maximum eligible Coverage Value at the time of submitting a request. If the repair charges are more than the Covered Value, the Customer will have the option to bear the differential price for obtaining the repair as determined by the Authorised Service Provider (“ASP”) of Lenovo. There is no additional Damage Repair Request Processing Fee charged during such repair event.

1. Beyond Economic Repairs (BER)

   If the repair cost of the Covered Device is more than the Covered Value of the Covered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In case of BER, the applicable eligible amount will be returned to you as settlement subject to you returning the original Covered Device along with its original accessories to Servify. In case the original accessories are not returned, then Servify may deduct Rs.300 (Three hundred only) from the amount payable by Servify for each accessory that’s not returned as supplied with the Device as part of its original packing.

2. Scope of Coverage

   Provided the Covered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan and have purchased the Covered Device from official sales channels of Lenovo in India, the following conditions would be covered

   If the Covered Device:

   1. Suffers accidental physical damage and/or such damage that impairs the normal usage of the Covered Device

   2. Fails to work because accidentally fluid has entered its internal circuitry, touch panel, sub board or battery, resulting into stoppage of the Covered Device

   3. Suffers damage due to:
      1. Acts of god perils, fire, lightening and explosion

      2. Damage during riot, strike & malicious damage

3. Exclusions


   The Plan will not cover:

   1. Any Damage Repair Request reported within 7 days of registering with this Plan or purchase of the Covered Device

   2. If the Plan has been activated more than 30 days from the purchase of the Lenovo Device

   3. Any loss under mysterious circumstances including lost or stolen
   4. Loss due to Intentional act or wilful neglect

   5. Loss arising before or after Coverage Period

   6. Any loss or damage due to hire or loan of the Covered Device to a third party or if ownership is transferred

   7. Any damages occurred to the Covered Device prior to the registration for the Plan
   8. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
   9. Consequential loss of any kind or description including wear & tear, manufacturing defects
   10. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up

   11. Loss or damage covered by supplier, dealer or manufacturer’s limited warranty
   12. Any loss affecting to SIM card and any ancillary products even if Covered Device results into complete stoppage of working

   13. Damage caused by (a) a product/accessory that is not the Covered Device, (b) operating the Covered Device outside the permitted or intended uses described by Lenovo, or (c) service (including upgrades and expansions) performed by anyone who is not an Authorized Service Centre (“ASC”) of Lenovo/Motorola, or any failure/damage caused outside the Indian territory
   14. Covered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of Lenovo

   15. Covered Device that has been stolen
   16. Cosmetic damage to the Covered Device including but not limited to scratches, dents and broken plastic on ports
   17. Defects caused by normal wear and tear or otherwise due to normal aging of the product
   18. Issues that could be resolved by upgrading software to the then current version
   19. Third-party products or their effects on or interactions with the Covered Device or the software
   20. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Covered Device

   21. Damage to, or loss of any software or data residing or recorded on the Covered Device
   22. Recovery and reinstallation of software programs and user data are not covered under this Plan
   23. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
4. Replacement under Warranty

   If the Covered Device is replaced under Warranty during the Coverage Period, then the replacement product is the Covered Device, with coverage for the remaining period of the Plan as per the terms of the manufacturer’s limited warranty

Servify and Lenovo shall not be liable in respect of loss or damage to Covered Device relating to or caused due to the following:

1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Covered Device

2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage and which is not covered within the manufacturer’s warranty
3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
4. Loss due to the Covered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary

5. Loss due to deterioration or wearing away or wearing out of any part of the Covered Device that is caused due to or naturally resulting from its normal use or exposure

6. Servify and Lenovo shall not be liable for any loss or damage claim if:
   1. the user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Covered Device and/or

   2. the Plan is activated for the Covered Device after 30 calendar days from the date of purchase of the Covered Device

   3. if the mandatory registration of the Covered Device is not completed by installing the motocare App on the same Covered Device and completing the initial registration obligations within 30 (thirty) calendar days of purchase of the Covered Device

   4. Due to the inability of the Customer to submit either of the Damage Repair Request processing documents or supporting documents required for processing the request

7. The Plan shall also not cover a loss:
   1. If the applicable Damage Repair Request amount has exhausted the Covered Value of the Covered Device
8. In any action, suit or other proceeding where the Servify or underwriting partner(s) alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Covered Device

You are mandatorily required to download the motocare App within 30 days of original purchase of the Device, register for the Plan by updating the details of purchase of the Covered Device if desired by Servify, and any other details as desired by Servify. You may get an automated communication of confirmation of your registration on completing the registration formalities. Servify or Lenovo may deny any coverage or support (i) if the registration is not done as per the above requirements; (ii) if any damage or loss has occurred to the Covered Device prior to completing the mandatory registration; or (iii) the damage has occurred within the first 7 calendar days of registering this Plan (“Ineligible Period”)

In the event of damage to the Covered Device, you are required to:

1. Immediately (Not later than 72 Hours from the time of the damage) inform Servify through the motocare App or Servify Consumer Portal (https://servify.in)

2. Submit all request related documents including but not limited to the purchase invoice of the Covered Device and Photo ID Proof of the Customer and any other document as mentioned in the motocare App at the time of raising the Damage Repair Request

3. Do note that the Accident Damage & Liquid Damage Protection Plan is available only if the Customer has activated the Plan within 30 Days of Device purchase

4. Please note, you will not handover the Covered Device for repairs at any service centre, including at any Lenovo or Motorola Authorised Service Centre (ASC) until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Covered Device is handed over to a service centre by you before the approval from Servify; any liabilities arising out of such requests before the in-principle approval of the Damage Repair Request from Servify will be solely handled by you (Customer) at your (Customer’s) own expense.

1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Covered Device, for serviceable locations, for the rest you may visit the nearest ASC as indicated in the motocare App once the approval is provided. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the Damage Repair Request and the next steps expected. Service will be performed at the Lenovo Authorized Service Centres after verification of the entitlement and validity of the Plan. Once you are notified & that the service is complete, you will promptly be notified via the motocare App & Servify Consumer Web Portal. The repaired device will be delivered to the address of initial pickup after completion of repair if PUDO service is availed. In case, the PUDO service is not available, you will have to send the dispatch on “To Pay” basis to Servify’s central service hub, details of which will be communicated to you accordingly by Servify
2. Servify reserves the right to change the method by which they may provide repair service to you, and your Covered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in.

To receive service or support under the Plan, you agree to comply with the following:

1. Provide a copy of your Covered Device’s original proof of purchase at the time of raising a Damage Repair Request

2. Provide information about the reasons and causes of the damage to the Covered Device
3. Provide identity proof if requested by Servify (at the time of raising a Damage Repair Request) to verify the User of the Device, on which Plan is activated

4. Respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, actions taken before the Covered Device experienced the damage and steps taken to avoid the damage

5. Follow instructions Servify gives you, including but not limited to refraining from sending Covered Device that is not subject to damage protection as per the Plan and packing the Covered Device in accordance with shipping instructions as per the Plan

6. Make sure to backup software and data residing on the Covered Device. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE, SERVIFY OR THE ASC MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASC may return your Covered Device after the service event subject to applicable updates. Servify or the ASC may install latest software updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Covered Device may not be compatible or work with the Covered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.

7. You will update all the new versions available for the motocare App from time to time and not delete the motocare App from the Covered Device, failing which the Coverage may stand invalid and you might be asked to download the motocare App again, and the condition of the Covered Device may be determined at your costs before enabling your entitlement towards the coverage of the Covered Device

There is no depreciation applicable on the Covered Device under this Plan.

As this is a complimentary Plan, there is no cancellation or refund allowed under this Plan.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LENOVO, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF LENOVO, SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE CURRENT MARKET VALUE OF THE COVERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED DEVICE OR SUPPLY OF THE SERVICE

The transfer of ownership of the Plan for the Covered Device from the Device to another party will render the Plan & its Coverage null and void

1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so

2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control

3. You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan, but update the motocare App from time to time whenever there is a new version available on the Google Play Store or as advised on https://servify.in

4. This Plan is offered and valid only if you are making a purchase in India and using in India
5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law

6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
7. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as [email protected] 
8. The terms of the Plan, including the original sales receipt of the Covered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
9. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms

10. There is no informal dispute settlement process available under this Plan
11. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
12. These terms and conditions shall be governed by and construed under the laws of India
13. These terms and conditions do not affect your statutory rights as a consumer

1. Servify Customer Service Number: 1 800 123 333 888 (Toll Free), All days, 9am to 9pm
2. Lenovo Customer Service Number: 1800 419 6686 (Toll Free)
3. Servify Customer Service Email ID: [email protected]