Nokia phone extended warranty

Extended Warranty Plan for Nokia Mobile Devices

  1. Extended Warranty Plan (“Plan”)
    This risk underwritten extended warranty program is brought to you by SERVIFY MIDDLE EAST FZE and governs the support process for covered inherent mechanical and electrical breakdown/ defects to the extent provided by the manufacturer’s warranty for Electrical / Electronic / Mechanical Products for Nokia Mobile Devices (“Registered Device”) manufactured by HMD Global Oy and its subsidiary HMD Mobile UAE Pvt limited (“Registered Device”) through its official sales channels in UAE and in its original packaging. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer.
  2. Plan Term
    The benefits under this Plan begins from the next day after the expiry of the Manufacturer’s Warranty for the Registered Device and ends on completion of 365 days from the Plan start date (“Plan Term”)

  3. Plan Eligibility
    1. This Plan can be purchased only within 365 calendar days of the original purchase of the Device or within a shorter period until the Plan is available for purchase, and subject to the Device being in its perfect working condition.
    2. The Plan can be purchased from My phone App, Servify Consumer Web Portal, Nokia ecommerce website or Retail store will be automatically activated upon successful login and payment of Plan Fee subjected to validation of Device eligibility. The terms of this Plan, the original sales receipt for your Plan, the proof of your identity, the indemnification you provide about the working condition of the Registered Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
    3. The Extended Warranty coverage provided under the Plan is additional warranty time extension of 12 months to the coverage provided by the manufacturer’s hardware warranty period
    4. Unlimited number of repair requests up-to the Benefits Value (defined in clause 4.4) of the device at the time of repair request is allowed during the term of the Plan. All subsequent repair request requests shall be considered for paid repair only.

  4. Plan Details
    1. Customer
      The purchaser of the Registered Device, purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device
    2. Plan Types 
      It is the responsibility of the Customer to purchase the correct Plan as per the Nokia Device (Registered Device) for which the Plan is being purchased
      Servify reserves the right to reject the repair request if the Plan purchased by the Customer does not match with the corresponding model of Nokia Mobile Device or serial number
    3. Extended Warranty Cover
      If the Registered Device is replaced under this Plan, the original Device shall not be returned to the Customer and only the replacement product is your (Customer’s) property, and the coverage for the remaining period of the Plan shall expire after the replacement as the Benefits Value is exhausted upon replacement (refer clause 4.4 for definition of Benefits Value). Any such replacement will immediately terminate this policy with no refund of the premium and neither Servify nor HMD Global Oy , its subsidiary or any party acting on its behalf shall have any further obligations for the remainder of the term of this Plan. The replacement model will be with the same level or better technical specifications than the original covered mobile device even though the retail value of the replacement model may be lower than the previous retail value of the original covered mobile device. Due to technological advances, the replacement product may be of lower retail value than the original Product
    4. Benefits Value
      Maximum Benefits Value is equivalent to the original invoice value of the Registered Device. Repair request limit is unlimited repairs (up-to the Invoice Value) or, one replacement instance of your Registered Device. If the repair or replacement charges are more than the Benefits Value, the customer will receive the Benefits Value as the complete settlement of the repair request under this plan. If the Benefits Value is received as settlement, the original device, accessories and box should be submitted to Servify. The total of all benefits paid or payable under this plan while it is in force shall not exceed the original purchase price paid by the Customer for the Registered Device under this Plan
    5. Scope of Service under this Plan 

      Provided the Registered Device is handed over to Servify or its authorized channels in its entirety during the service repair process and that the Customer has submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of Nokia branded mobile devices in UAE, the following conditions would be covered under this Plan.

      1. Inclusions
        1. The Plan provides cover for Extended Warranty which commences on the next day of expiration of Manufacturer’s Original Warranty for a period of 365 days thereon as per the Plan purchase The Plan provides coverage for cost of parts and labor in respect of the Registered Device for covered inherent mechanical and electrical breakdown/defects to the extent provided by the manufacturer’s warranty for Electrical / Electronic / Mechanical Products manufactured in UAE or is legally imported in UAE and sold through Official Channels of Nokia branded mobile devices and supported by an invoice and Manufacturer’s Warranty/Guarantee
        2. Servify and HMD Global Oy, its subsidiary or any party acting on its behalf reserve the right to revise the Plan Fee at any time during the term of the Plan. However, any customer who has paid the necessary Plan Fee and activated the plan before such revision shall not be impacted by the revision in the Plan Fee

      2. Exclusions
        The Plan will not cover:

        1. Plan purchased beyond 365 days of the purchase of the Registered Device or beyond shorter period of time until the Plan was available for purchase
        2. Plan purchased on a defective device
        3. Any Registered Device for which the plan has not been activated as per the terms mentioned here
        4. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers guarantee or warranty
        5. Non-operating and cosmetic defect to the Registered Device such as defect to paintwork, product finish, dents or scratches
        6. Accessories used in or with the Registered Device unless covered under a separable warranty policy
        7. Replacement of any consumable item or accessory
        8. Normal wear and tear of items not integral to the functioning of the Registered Device
        9. Removable batteries, non removable batteries are not covered under this Plan
        10. Coverage will not under any circumstances, extend to any loss or injury to a person or loss or defect to property or any incidental, contingent, special or any direct or indirect loss and consequential defects including but not limiting to losses incurred due to any delay in rendering service related to this plan and loss of use during the period that the Product is at an authorized service centre and/or while awaiting parts
        11. Defect caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious defect, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion
        12. Defect resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current
        13. Cost of removal or re-installation of the Registered Device
        14. Reception or transmission problems resulting from external causes
        15. Problems or defects not covered under the original Manufacturers’ Warranty / Guarantee
        16. Breakdowns caused by computer virus or realignments to Registered Device
        17. Recalls or modifications to the Registered Device
        18. Failure to follow the manufacturer’s instructions
        19. Costs arising from incorrect installation, modification or maintenance
        20. Costs if no fault is found with the Registered Device
        21. Costs arising from being unable to use the Registered Device or from defect which results
from the Breakdown of the Registered Device
        22. Defect / failure caused before or during Registered Device delivery
        23. Use of batteries, charger and / or accessories not Approved by the manufacturer,
incorrect electrical leads or connection
        24. The cost of repairing, restoring or reconfiguring software
        25. Any consequential or incidental defects arising from the use or loss of use of the Registered Device
        26. If the Registered Device is sold by original buyer to other party
        27. If the Registered Device is moved out of the country of purchase, it will not be covered
under this Plan. The Plan is valid only in UAE and if the repair request is made in UAE
        28. The Registered Device is not used in accordance with the manufacturer’s guidelines for Registered Device usage including but not limited to regular maintenance and up keep of the Registered Device

        29. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
  5. Special Exclusions
    Servify and HMD Global Oy , its subsidiary or any party acting on its behalf shall not be liable in respect of loss or defect to Registered Device relating to or caused due to the following:

    1. Loss or defect due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
    2. Loss or defect due to mechanical or electrical break down or derangement, unless such loss is not accidental defect and which is covered within the manufacturer’s warranty during the coverage term of the Manufacturer’s Warranty
    3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
    4. Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
    5. Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use or exposure
    6. Servify and HMD Global Oy , its subsidiary or any party acting on its behalf shall not be liable for any loss or defect repair request if:
      1. The user is found to be involved in any way in tampering of Device, fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or The Plan is purchased for the Registered Device after 365 calendar days from the date of purchase of the Registered Device or beyond the shorter period of time until the Plan was available for purchase
      2. Due to the inability of the Customer to submit any of the repair request processing information or documents required by Servify or the risk underwriter for processing the eligible repair request
    7. The Plan shall also not cover a loss if repair request amount has exhausted the Benefits Value of the Registered Device In any action, suit or other proceeding where the Risk Underwriter alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, defect or liability is not covered by this Plan, the burden of proving that such loss, destruction, defect or liability is covered shall be upon the Customer

  6. Plan Activation Process 
    On purchase of Plan from My phone App, Servify Consumer Web Portal, Nokia ecommerce website or Retail store the Plan will be automatically activated subjected to validation of Device eligibility. The Customer will get an automated communication of activation of the Plan through an email and sms.
  7. Damage Repair Request Process
    In the event of defect to the Registered Device, you (Customer) are required to:

    1. Immediately (Not later than 72 Hours from the time of the defect) inform Servify through the Nokia Mobile Support App or Servify Consumer Web Portal (https://nokia.servify.tech) using your login credentials or write to us at [email protected] detailing how the defect occurred, place of defect, date and time of defect identified, and any documentary evidence of the defect.
    2. Submit all repair request related information/ documents as mentioned in the Nokia Mobile Support App within seven (7) calendar days of raising the repair request or within the timelines as mentioned in the App or communicated to You by Servify
    3. Please note, you will not handover the Registered Device for repairs at any service centre, including at any Authorised Service Centre for Nokia branded mobile devices until confirmed by Servify. It is expressly stated that Servify or HMD Global Oy , its subsidiary or any party acting on its behalf will not be held responsible for fulfilling any such repair requests where the Registered Device is handed over to a service centre by You before the Approval from Servify; any liabilities arising out of such repair request before the in-principal Approval of the repair request from Servify will be solely handled by You at Your own expense

  8. Damage Repair Request Fulfilment Process

    1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Registered Device, for serviceable locations, for the rest you may visit the nearest Authorized Service Centre for Nokia branded mobile devices. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the Nokia Mobile Support App or on Servify Consumer Web Portal about the status of the repair request and the next steps expected. Service will be performed at the Authorized Service Centres for Nokia branded mobile devices after verification of the entitlement and validity of the Plan. Once you are notified and that the service (either repair or replacement) is complete, you will promptly be notified via the Nokia Mobile Support App and Servify Consumer Web Portal. The repaired or replacement mobile device will be delivered to the address of initial pickup after the repair is completed. In case, the PUDO service is not available, You will have to send the dispatch on “To Pay” basis to Servify’s central service hub, details of which will be communicated to you accordingly by Servify
    2. Servify or HMD Global Oy , its subsidiary or any party acting on its behalf reserves the right to change the method by which they may provide repair or replacement service to you, and your Registered Device’s eligibility to receive a method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in

  9. Your Responsibilities

    To receive service or support under the Plan, you agree to comply with the following:

    1. Provide a copy of your Registered Device’s original proof of purchase, if requested
    2. Provide information about the reasons and causes of the defect to the Registered Device
    3. Provide identity proof if requested to verify the Customer of the Plan
    4. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the defect and steps taken to avoid the defect
    5. Follow instructions Servify or HMD Global Oy , its subsidiary or any party acting on its behalf gives you, including but not limited to refraining from sending Registered Device that is not subject to defect protection as per the Plan and packing the Registered Device in accordance with shipping instructions
    6. Make sure to backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF SERVICE, SERVIFY OR THE ASC MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASC will return your Registered Device after the service event or provide a replacement unit as the Registered Device was originally configured, subject to Applicable updates. Servify or the ASC may install latest software updates as part of hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third party Applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
    7. You will update all the new versions available for the Nokia Mobile Support App from time to time and not delete the Nokia Mobile Support App from the Registered Device, failing which the Coverage may stand invalid and you might be asked to download the Nokia Mobile Support App again, and the condition of the Registered Device may be determined at your costs before enabling your entitlement towards the coverage of the Registered Device

  10. Cancellation And Refund 
    1. You can cancel the Plan within 15 (Fifteen) calendar days after purchasing it. The cancellation request may be given by writing to [email protected] within 15 (Fifteen) days of Plan purchase. If the Plan is purchased from an online channel, the refund request must be given accordingly to the respective online channel.
    2. If cancellation is done within 15 (Fifteen) days from Plan purchase date, then You would be eligible for 100% refund of the Plan Fee. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
    3. If the cancellation request is received after the expiry of 15 (Fifteen) days from the date of purchase of the Plan, there will be no refund under this Plan
    4. Additionally, once a repair request request has been raised, the Plan cannot be cancelled, and no refund is available irrespective of the decision on the repair request
    5. Servify may cancel this Plan if service parts for the Registered Device become unavailable, upon thirty (30) days’ prior written notice or through a notification within the Nokia Mobile Support App and by offering the refund for the balance period on an Applicable pro- rata basis, subject to no repair requests made by you prior to the date of cancellation. In such a scenario, the coverage of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by Servify

  11. Transfer Of Plan
    The transfer of ownership of the Plan for the Registered Device from the Customer to another party will render the Plan and its benefits null and void

  12. Limitation Of Liability  
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HMD Global Oy , its subsidiary or any party acting on its behalf (collectively HMD) SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DEFECTS, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF HMD, SERVIFY AND ITS’ EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE INVOICE VALUE OF THE REGISTERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR- FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
  13. General Terms

    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. You are not required to update the mobile device as per the manufacturers software updates received from time to time as well as update the Nokia Mobile Support App whenever there is a new version is available on the Google Play Store or as advised
on servify.tech
    4. This Plan is offered and valid only if you are making a repair request in UAE
    5. This Plan is not offered to persons who have not reached the age of 18. This Plan may not be available in all states, and is not available where prohibited by law
    6. In carrying out its obligations Servify or HMD Global Oy , its subsidiary or any party acting on its behalf may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all the calls between you and them
    7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to HMD Global Oy or its affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under  https://in.servify.tech/termsandconditions/privacy-policy/
    8. Servify and HMD Global Oy , its subsidiary or any party acting on its behalf have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify or HMD Global Oy , its subsidiary or any party acting on its behalf regarding the processing of data, and Servify and HMD Global Oy , its subsidiary or any party acting on its behalf will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact the Service at the support mediums provided such as [email protected] or the call centre number provided for Nokia branded mobile devices
    9. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    10. Servify or HMD Global Oy , its subsidiary or any party acting on its behalf is not obligated to renew this Plan. If either Servify or HMD Global Oy , its subsidiary or any party acting on its behalf does offer a renewal, they will determine the price and terms
    11. There is no informal dispute settlement process available under this Plan
    12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect. These terms and conditions shall be governed by and construed under the laws of UAE
    13. These terms and conditions do not affect your statutory rights as a consumer

  14. Support Contact Details:
    1. Servify Customer Service Number: 8000180598 (Toll Free), All days, 9am to 9pm
    2. Servify Customer Service Email ID: [email protected]