Nokia phone screen protection

Screen Damage Protection Plan (“Plan”) for Nokia Mobile Devices

  1. The Plan
    This accidental screen damage protection and service is brought to you by SERVIFY MIDDLE EAST FZE and governs the support process for accidental physical and fluid damages for Nokia Mobile devices manufactured by HMD Global Oy and its subsidiaries (“Registered Device”) through its official sales channels in United Arab Emirates (UAE) in its original packaging. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer.
  2. Plan Term
    The benefits on Plan purchase date of the Device and ends on completion of Twelve months from date of purchase of the Plan (“Plan Term”)
  3. Plan Eligibility
    1. This Plan can be purchased only within 15 calendar days of the original purchase of the Device, and subject to the Device being in its perfect working condition.
    2. To register the Plan and obtain your Plan Confirmation, register your Device for the Plan with the Activation Code sent to you and complete an activation process as mentioned in the Nokia Support Application – My phone App, as instructed by Servify. The activation process must be completed within 15 calendar days of purchase of the Device
    3. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Nokia Device, the proof of your identity provided at the time of raising a Screen Damage Repair Request, the indemnification you provide about the working condition of the Device before the purchase of the Plan and the Plan Confirmation are each part of the Plan
    4. The benefit of accidental screen damage protection provided by the Plan is additional to the benefits provided by the manufacturer’s warranty

  4. Plan Details
    1. “Registered” Device
      The Nokia Device that was successfully registered under the Plan by following the registration process within 15 calendar days from the original purchase of the Device is termed as “Registered Device”
    2. Customer
      The purchaser of the Registered Device, purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device
    3. Benefits Value 

      Maximum Benefits Value is equivalent to one-time cost incurred for screen replacement for the Registered Device at the time of submitting a Screen Damage Repair Request for availing accidental screen damage protection as eligible under this Plan. If the repair charges are more than of a screen replacement, the Customer will have the option to bear the differential price for obtaining the repair as determined by the Authorised Service Centre (“ASC”). The Customer has to pay a mandatory admin fee as below during a Screen Damage Repair Request availed under the Plan


      Device Invoice Price (Range) Admin Fee
      Up to AED 499 AED 49
      Between AED 500 to AED 699AED 79
      Between AED 700 to AED 2299AED 99
    4. Scope of Service under the Plan  

      Provided the Registered Device is handed over to Servify or its authorized channels in its entirety during the Screen Damage Repair Request Process and that you have submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of Nokia branded mobile devices in Middle East, the following conditions would be covered

      1. Inclusions
        If the Registered Device suffers accidental physical screen damage like broken, cracked or shattered screen

      2. Exclusions
        The Plan will not cover:

        1. If the Plan has been registered post 15 days from the purchase of the Device
        2. Any Screen Damage Repair Request reported within 7 days of activation of this Plan
        3. If the Plan has been purchased after 15 days from the purchase of the Device
        4. Any loss or damage to the Registered Device:
          1. due to fluid accidentally entered the internal circuitry, resulting into stoppage of the Registered Device & resulting into the screen damage
          2. due to Intentional act or wilful neglect
          3. arising before or after Plan term
          4. under mysterious circumstances including lost or stolen
          5. due to hire or loan of the Registered Device to a third party or if ownership is transferred
          6. due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
          7. caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
          8. due to serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer
          9. due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device


        5. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
      3. Damage caused by:
        1. a product/accessory that is not the Registered Device
        2. operating the Registered Device outside the permitted or intended uses described by manufacturer
        3. service (including upgrades and expansions) performed by anyone who is not Nokia Authorized Service Centre (“ASC”) or any failure/damage caused outside the territory of UAE
        4. Third-party products or their effects on or interactions with the Registered Device or the software
        5. Recalls or modifications to the Device
        6. Consequential loss of any kind or description including wear & tear, or otherwise due to normal aging of the product or manufacturer defect
        7. Cosmetic damages like scratches, dents and broken plastic on ports
        8. Loss or damage covered by supplier, dealer or manufacturer’s limited warranty
        9. Any loss affecting to SIM card and any ancillary products even if Registered Device results into complete stoppage of working
        10. Issues that could be resolved by upgrading software to the then current version
        11. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device
        12. Damage to, or loss of any software or data residing or recorded on the Registered Device
        13. Recovery and reinstallation of software programs and user data are not covered under this Plan
        14. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
        15. Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Device for which the Plan was activated
  5. Special Exclusions
    Servify and HMD Global Oy, its subsidiary or any party acting on its behalf shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:

    1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
    2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty
    3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
    4. Servify or HMD Global Oy shall not be liable for a damage repair request if:
      1. The Customer is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
      2. If the registration process of the Plan is not completed by installing the Nokia My phone App on the same Nokia Device and completing the initial registration obligations within 15 (fifteen) calendar days of purchase of the Device
      3. Due to the inability of the Customer to submit either the Repair Request processing documents or supporting documents required for processing the request
  6. Plan Activation Process  
    You are mandatorily required to activate the Plan on the Nokia My phone App (Nokia Mobile Support Application) within 15 days of the original purchase of the Device by entering the Activation Code sent to you by Servify along with any other details desired by Servify. You may get an automated communication of confirmation of activation of the Plan. Servify or HMD Global Oy , its subsidiary or any party acting on its behalf may deny any coverage or support (i) if the activation is not done as per the above requirements; (ii) if any damage or loss has occurred to the Registered Device prior to completing the mandatory activation process; or (iii) the damage has occurred within the first 7 calendar days of activating of this Plan (“Ineligible Period”)
  7. Screen Damage Repair Request Process 
    In the event of damage to the Registered Device, you (Customer) are required to:

    1. Immediately (Not later than 72 Hours from the time of the damage) inform Servify through the Nokia My phone App or Servify Consumer Web Portal (https://nokia.servify.tech)
    2. Submit all repair request related information/ documents as mentioned in the Nokia My phone App or Servify Consumer Web Portal within seven (7) calendar days of raising the repair request or within the timelines as mentioned in the App or communicated to you by Servify
    3. Please note, you will not handover the Registered Device for repairs at any service centre, including at any Authorised Service Centre (ASC) for Nokia branded mobile devices until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service centre by you before the Approval from Servify; any liabilities arising out of such Damage Repair Request before the in-principle Approval of the requests from Servify will be solely handled by You (Customer) at Your (Customer’s) own expense

  8. Screen Damage Repair Request Fulfilment Process

    1. The Customer is requested to book an appointment with the nearest Nokia Authorized Service Centre as indicated in the Nokia My phone App or as otherwise instructed by Servify once the Approval is provided. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the Repair Request and the next steps expected. Service will be performed at the said Authorized Service Centres after verification of the entitlement and validity of the Plan. Once the service is complete, you will promptly be notified via the Nokia Mobile Support App & Servify Consumer Web Portal to collect the repaired Device from the Service Centre.
    2. Servify reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a method of service under this Plan. Service options, parts availability and response times may vary according to the city, region or location you live in
    3. Issue, if any, found post receiving the repaired/replaced handset, should be reported within 72 hrs. of the delivery to by Servify
  9. Depreciation Matrix
    There is no depreciation matrix applicable under this Plan
  10. Your Responsibilities
    To receive service or support under the Plan, you agree to comply with the following:

    1. Provide a copy of your Registered Device’s original proof of purchase at the time of raising a Screen Damage Repair Request, if requested
    2. Provide information about the reasons and causes of the damage to the Registered Device.
    3. Provide identity proof if requested to verify Customer of the Plan at the time of raising a Damage Repair Request
    4. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
    5. Follow instructions Servify gives you, including but not limited to refraining from sending Registered Device that is not subject to screen damage protection as per the Plan and packing the Covered Device in accordance with shipping instructions as per the Plan
    6. Make sure to backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF SCREEN DAMAGE PROTECTION SERVICE, SERVIFY OR THE ASC MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASC may return your Registered Device after the service event subject to Applicable updates. Servify or the ASC may install latest software updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the Operating System. Third party Applications installed on the Covered Device may not be compatible or work with the Covered Device because of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
    7. You will update all the new versions available for the Nokia My phone App from time to time and not delete the Nokia My phone App from the Registered Device, failing which the Coverage may stand invalid and you might be asked to download the Nokia Mobile Support App again, and the condition of the Registered Device may be determined at your costs before enabling your entitlement towards the coverage of the Registered Device

  11. Cancellation And Refund 
    1. You can cancel the Plan within 15 (Fifteen) calendar days after purchasing it. If the Plan is purchased from an online channel, the refund request must be given accordingly to the respective online channel. If the Plan is purchased via other authorised offline channels, you may write to [email protected] with your purchase proof, along with the IMEI details of the Registered Device as received from the reseller the with the request for Cancellation
    2. If cancellation is done within 15 (Fifteen) days from Plan purchase date, then You would be eligible for 100% refund of the Plan Fee. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
    3. If the cancellation request is received after the expiry of 15 (Fifteen) days from the date of purchase of the Plan, there will be no refund under this Plan
    4. Additionally, once a Repair Request has been raised under the Plan, the Plan cannot be cancelled, and no refund is available irrespective of the decision on the Repair Request
    5. Servify may cancel this Plan if service parts for the Registered Device become unavailable, upon thirty (30) days’ prior written notice or through a notification within the Nokia My phone App and by offering the refund for the balance period on an Applicable pro-rata basis, subject to no Repair Requests made by you prior to the date of cancellation or services availed by you from Servify. In such a scenario, the coverage of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by Servify

  12. Limitation Of Liability  
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HMD Global Oy , its subsidiary or any party acting on its behalf (collectively HMD) , SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF HMD, SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE REGISTERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED DEVICE OR SUPPLY OF THE SERVICE
  13. Transfer Of Plan

    1. The transfer of ownership of the Plan for the Registered Device from the Customer to another party will render the Plan & its benefits null and void
    2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.

  14. General Terms

    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. This Plan is offered and valid only if the Device is purchased in UAE and You are making a Repair Request for a Damage in UAE
    4. This Plan is not offered to persons who have not reached the age of 18. This Plan may not be available in all states, and is not available where prohibited by law
    5. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all the calls between you and them
    6. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as Consumer Web Portal (nokia.servify.tech) or the call centre numbers mentioned below
    7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to HMD Global Oy or its affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under https://in.servify.tech/termsandconditions/privacy-policy/
    8. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    9. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
    10. Servify or HMD Global Oy, its subsidiary or any party acting on its behalf reserves the right, at its discretion, to change or modify, the terms of this Plan
    11. There is no informal dispute settlement process available under this Plan
    12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
    13. These terms and conditions shall be governed by and construed under the laws of UAE, subject to the jurisdiction of courts in Dubai
    14. These terms and conditions do not affect your statutory rights as a consumer

  15. Support Contact Details:
    1. Servify Customer Service Number: 8000180598 (Toll Free), All days, 9am to 9pm
    2. Servify Customer Service Email ID: [email protected]