Servify Protect for iPhone (TopUp)

1. Coverage begins upon activation of the Plan and ends on completion of Twelve months from date of activation of the plan
2. This Plan can be purchased only within 15 calendar days of the original purchase of the Device
3. The accidental damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post activation of the plan
4. Only one claim per Covered Device is allowed during the term of the plan. All subsequent claim requests shall be considered for paid repair only
5. In the event when beneficiary chose to opt to repair the device under Accidental Physical Damage Screen protection then cover for Accidental Physical and Accidental Liquid Damage Protection Plan shall remain in force until its maturity and provided Sum Insured not exhausted & vice versa as prescribe in the Terms & Conditions herein.

1. Beneficiary

The purchaser of the Covered Equipment whose name is mentioned on the original invoice is the Beneficiary. The purchaser’s spouse, children, parents and siblings or the recipient of the Covered Equipment as a gift can also be the user of the Covered Equipment subject to the fulfillment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Beneficiary shall mean any representative/employee of the company authorised to use the Covered Equipment

2. Covered Value

Maximum Covered Value is equivalent to the depreciated value of the Covered Equipment at the time of submitting a Claim for availing accidental damage protection as eligible under this Plan. Claim limit is one repair instance of your Covered Equipment. If the repair charges are more than the Covered Value, the Beneficiary may choose to bear the differential price for obtaining the repair as determined by the Apple Authorised Service Provider (“AASP”) of Servify, or receive the Covered Value as the complete settlement of the claim under this plan. The Beneficiary has to pay a Claim Processing charge of Rs. 1000/- in case of repair OR settlement of claim during any claim event. Alternatively, if Beneficiary opts for reimbursement, the applicable depreciated amount less the settlement amount of previous claims, if any & less the claim processing charges of Rs.1000/- will be returned to the beneficiary in the form of a voucher which can be reimbursed at device purchased store, as settlement subject to beneficiary returning the original device along with its original accessories and original box to Servify. In case the accessories along with the original box are not received by Servify, there will be a deduction of Rs 2000/- from the final settlement amount (including Rs 1,000 of the Claim Processing Fee)

3. Scope of Coverage

   Provided the Covered Equipment is handed over to Servify or its authorized channels in its entirety during the Claim Process & that the beneficiary has submitted the documents as desired under the Plan and have purchased the Covered Equipment from official sales channels of original manufacturers in India

   The following conditions would be covered. If the Covered Equipment:

   1. Suffers accidental physical damage and/or such damage that causes Covered Equipment to stop working on normal usage
   2. Fails to work because accidentally fluid has entered its internal circuitry, resulting into stoppage of the Covered Equipment
   3. Suffers damage due to:
      1. Acts of god perils, fire, lightening and explosion
      2. Damage during riot, strike & malicious damage

1. Any damage or claim reported within 7 days of activation of this Plan
2. Plan purchased beyond 15 calendar days of purchase of the original device
3. Any loss or damage under mysterious circumstances including lost or stolen
4. Loss or damage due to Intentional act or willful neglect
5. Loss or damage arising before/after Coverage Period
6. Loss or damage not reported to Servify within 48 hours of the loss or damage to the Covered Device
7. Any loss or damage due to hire or loan of the Covered Equipment to a third party
8. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
9. Consequential loss of any kind or description including wear & tear, manufacturing defects
10. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
11. Loss covered by supplier, dealer or manufacturer’s limited warranty
12. Any loss effecting to SIM card and any ancillary products even if equipment results into complete stoppage of working
13. Damage caused by (a) a product/ accessory that is not the Covered Equipment, (b) operating the Covered Equipment outside the permitted or intended uses described by the original manufacturer of the device, or (c) service (including upgrades and expansions) performed by anyone who is not an Authorized Service Centre (ASC) of the original manufacturer of the device, or any failure/damage caused outside the Indian territory
14. Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device
15. Covered Equipment that has been stolen
16. Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports & not affecting the functionality of the covered equipment
17. Defects caused by normal wear and tear or otherwise due to normal aging of the product
18. Issues that could be resolved by upgrading software to the then current version
19. Third-party products or their effects on or interactions with the Covered Equipment or the software
20. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Covered Equipment
21. Damage to, or loss of any software or data residing or recorded on the Covered Equipment
22. Recovery and reinstallation of software programs and user data are not covered under this Plan
23. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
24. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers guarantee or warranty. Problems or defects otherwise covered under the original manufacturer’s Warranty/ Guarantee
25. Recalls or modifications to the Product
26. Accessories used in or with the Product
27. Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Product for which the Service Contract was purchased. Batteries, internal or external to the product
28. Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Reception or transmission problems resulting from external causes

1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Covered Equipment
2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage and which is not covered within the manufacturer’s warranty
3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
4. Loss due to the Covered Equipment which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
5. Loss due to deterioration or wearing away or wearing out of any part of the Covered Equipment that is caused due to or naturally resulting from its normal use or exposure
6. Servify shall not be liable for any loss or damage claim if:
   1. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Covered Equipment and/or
   2. The Plan is purchased for the Covered Equipment after 15 calendar days from the date of purchase of the Original Equipment
   3. Due to the inability of the Beneficiary to submit any of the claim processing and claim payment documents required by Servify or the risk underwriter for processing the eligible claim
7. The Plan shall also not cover a damage or loss:
   1. For compensation towards damage, if the said claim has already been availed once

   In any action, suit or other proceeding where the risk underwriter or Servify alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Beneficiary

1. An immediate intimation (not later than 48 hours from the date and time of damage) about the damage should be given to Servify via its support channels comprising of the App or Portal (https://servify.in) or Call Center Number (1 800 123 333 888) or email to [email protected]
2. The event needs to be notified to Servify with cause or reason of damage & obtain service estimate towards damage
3. Do not get the damaged Insured Equipment repaired unless intimated over helpline of Servify & further authorized by Servify
4. Documents required during the claim: (1) Electronic claim form duly filled in with all the details of the damage, (2) ID proof, if required by the Insurer, (3) Purchase invoice, if requested by the Insurer

1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Covered Equipment, for serviceable locations, for the rest you may visit the nearest Servify Authorized Service Centre. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the claim and the next steps expected. Once you are notified & that the service (either repair or replacement) is complete, you will promptly be notified via the App & Servify Consumer Web Portal. The repaired or replacement will be delivered to the address of initial pickup within the next working day of completion of repair or replacement
2. Servify reserves the right to change the method by which they may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in

1. Provide a copy of your Covered Equipment’s original proof of purchase, if requested again
2. Provide Original copy of the Job Sheet upon replacement/refurbishment of the device, if requested, which was obtained from authorized service center of the original manufacturer or Servify authorised service center
3. Provide information about the reasons and causes of the damage to the Covered Equipment
4. Provide identity proof if requested to verify Beneficiary of the Plan
5. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the damage and steps taken to avoid the damage
6. Follow instructions Servify gives you, including but not limited to refraining from sending Covered Equipment that is not subject to damage protection as per the Plan and packing the Covered Equipment in accordance with shipping instructions
7. Make sure to backup software and data residing on the Covered Equipment. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE SERVIFY OR THE AASP MAY DELETE THE CONTENTS OF THE COVERED EQUIPMENT AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or AASPs will return your Covered Equipment after the service event or provide a replacement unit as the Covered Equipment was originally configured, subject to applicable updates. Servify or the AASPs may install latest software updates as part of hardware service that will prevent the Covered Equipment from reverting to an earlier version of the Operating System. Third party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
8. Fill and submit the Claim Forms and the Declaration Form as required for submitting a valid Claim
9. Providing any additional documents as may be required to determine the admissibility of the claim

Beyond Economic Repairs (BER): If the Covered Equipment is Beyond Economic Repairs, the applicable depreciated amount less the settlement amount of previous claim, if any & less the claim processing charges will be returned to you as settlement subject to you returning the original device along with its original accessories and original box to Servify. In case the original accessories and box is not received, there will be a deduction of Rs.2000/- from the final settlement amount

1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
3. You may be required to perform preventative maintenance on the Covered Equipment to receive service under the Plan, and update the Servify App from time to time whenever there is a new version is available on the AppStore or as advised on https://servify.in
4. This Plan is offered and valid only if you are making a claim in India
5. This Plan is not offered to persons who have not reached at least the age of 18. This Plan may not be available in all states, and is not available where prohibited by law
6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under https://servify.in/privacy/
8. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the
   service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Service at the support mediums provided such as [email protected] or the call center number of Servify.
9. The terms of the Plan, including the original sales receipt of the Covered Equipment and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
10. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
11. There is no informal dispute settlement process available under this Plan
12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed & or revised from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect. Servify & Apple Authorised Sales/Service Channels (APR/AAR/AASP) does not own the responsibility of the communication for the changes made if any. Revisions in the terms & conditions, if any will be updated on our website (T & C link to be shared)
13. These terms and conditions shall be governed by and construed under the laws of India
14. These terms and conditions do not affect your statutory rights as a consumer

1. This Agreement shall be governed and interpreted by, and construed in accordance with, the substantive laws of India and, subject to the arbitration agreement, only the courts of Mumbai shall have exclusive jurisdiction
2. Any communication in respect to this policy may be sent to Service Lee Technologies Private Limited. Service Lee Technologies Private Limited
3. 1022, 2nd Floor, Building No.: 10, Solitaire Corporate Park, Andheri-Kurla Road, Andheri – East, Mumbai – 400 093, Maharashtra, India Tel 1 800 123 333 888 (Mon-Sun, 9am-9pm) email [email protected]