Servify Screen Protect Plan for Xiaomi Devices (Re-Up)

6 Months Accidental Screen Damage Protection Plan

  1. The Plan
    This Accidental Screen Damage Protection Plan is a value-added service plan that provides support process for screen (also referred to as display, touch screen, touch panel) damages for Xiaomi Smartphone not more than 18 months old and are repaired at Authorized Service Centre (“Device”) specified by Xiaomi. This Plan is only for Devices originally purchased from official sales channel of Xiaomi Technology India Private Limited in India in its original packaging.
  2. Plan Term
    Benefits under the Plan begins on the date of purchase of the Plan, and ends on completion of Six months or 180 days (“Plan Term”) from date of Plan purchase.
  3. Plan Eligibility

    1. This Plan can be purchased immediately on the day of receiving the repaired device or within 48 hours of receiving the repaired device from the Authorised Service Centre specified by Xiaomi the original purchase of the Device, and subject to the Device being in its perfect working condition
    2. In order for a Device to be eligible for Plan purchase,
      1. Xiaomi devices not are not more than 18 months old and,
      2. the device is repaired from the Authorised Service Centres as specified by Xiaomi or Servify and,
      3. the customer has a proof of repair from these Authorised Service Centre
    3. The terms of this Plan, the original sales receipt for your Plan, the proof of repair of the Device from the Authorised Service Centre, the proof of your identity provided at the time of raising a Screen Damage Repair Request, the indemnification you provide about the working condition of the Registered Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
    4. The benefits under the accidental damage protection Plan is additional to the benefits provided by the manufacturer under Manufacturer’s Warranty
  4. Plan Details

    1. “Registered” Device
      The Device for which the Plan was purchased immediately post repair of the device or, within 48 hours of receiving repair is termed as “Registered Device”
    2. Customer
      The purchaser of the Registered Device whose name is mentioned on the original invoice of the Device or, on proof of repair of the Device is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.
    3. Plan Types
      1. In case the Customer has purchased a Plan that does not match with the corresponding Xiaomi Device as per table above, the Customer has to upgrade the Plan (if applicable) as recommended in the Servify App by paying the difference in the Plan Price. In any case, the maximum benefits would be limited to the Benefits Value (as mentioned in Point 4.4 below). Alternatively, Servify would charge the difference in the Plan fee at the time of repair
      2. Servify reserves the right to reject the request if the Servify Plan purchased by the Customer does not match the corresponding correct model of Xiaomi Device or serial number (Registered Device) for which the Plan has been purchased
    4. Benefits Value
      Maximum Benefits Value is equivalent to the one-time cost incurred for screen replacement, during the Plan Term. Only one Screen Damage Repair Request per Device is allowed during the Plan Period. There is a Processing Fee charged on approval of the Damage Repair Request ( refer to the table below). Any other repairs during the Plan Term or all subsequent repair requests shall be considered as paid repairs only, and the Customer is liable to make payments for such repair requests if undertaken through Servify.
      Device Invoice Price (Range)Processing Fee
      Between Rs 5,000 to Rs 10,000Rs 300
      Between Rs 10,001 to Rs 15,000Rs 300
      Between Rs 15,001 to Rs 20,000Rs 500
      Between Rs 20,001 to Rs 30,000Rs 750
    5. Scope of Service under the Plan
      Provided the Registered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of Xiaomi in India, the following conditions would be considered under the Plan.
      1. Inclusions
        1. Suffers accidental physical screen damage affecting the functionality of the screen
        2. Suffers damage due to:
          1. Acts of god perils, fire, lightening and explosion
          2. Damage during riot, strike & malicious damage
      2. Exclusions
        1. Any Screen Damage Repair Request reported or raised within 7 days of activating the Plan on your Registered Device
        2. If the Plan has been purchased post 48 hours of receiving the repaired device
        3. Any loss under mysterious circumstances including lost or stolen
        4. Accidental liquid damage is not covered under this Plan with reference to the screen (also referred to as display, touch screen, touch panel) damages
        5. Fails to work because accidentally fluid has entered its internal circuitry, resulting into stoppage of the Registered Device & resulting into the screen (also referred to as display, touch screen, touch panel) damages
        6. Damage due to intentional act or wilful neglect
        7. Loss arising before/after Coverage Period
        8. Any loss or damage due to hire or loan of the Registered Device to a third party or if ownership is transferred
        9. Any damages occurred to the Device prior to the activation of the Plan
        10. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
        11. Consequential loss of any kind or description including wear & tear, manufacturing defects
        12. Damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
        13. Damage covered by supplier, dealer or manufacturer’s limited warranty
        14. Damage caused by (a) a product/accessory that is not supported with the Device, (b) operating the Device outside the permitted or intended uses described in the original manufacturer warranty of the Device, or (c) service (including upgrades and expansions) performed by anyone who is not a Brand Authorized Service Provider, or any failure/damage caused outside the Indian territory
        15. Device with a Serial Number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device
        16. Any Loss or damage under mysterious circumstances including lost or Stolen
        17. Cosmetic damage to the Device including but not limited to scratches, dents and broken plastic on ports and not affecting the functionality of the Device
        18. Third-party products or their effects on or interactions with the Device or the software
        19. Recovery and reinstallation of software programs and Customer data are not covered under this Plan
        20. Costs implicitly or explicitly covered by any manufacturers’, suppliers’ or repairers’ guarantee or warranty
        21. Problems or defects otherwise covered under the original manufacturer’s Warranty/Guarantee
        22. Recalls or modifications to the Device
        23. Accessories used in or with the Device
        24. Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Device for which the Plan was activated.
        25. Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current
        26. Reception or transmission problems resulting from external causes
        27. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
      3. Special Exclusions
        Servify and Xiaomi shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:

        1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
        2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage and which is not covered within the manufacturer’s warranty
        3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
        4. Damage due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
        5. Servify shall not be liable for a damage repair request if:
          1. the Customer is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
          2. the Plan is purchased for the Registered Device post 48 hours of receiving the repair of the Device
          3. due to the inability of the Customer to submit either of the Damage Repair Request processing documents or supporting documents required for processing the request
        6. The Plan shall also not cover a loss:
          1. if the said Screen Damage Repair Request has already been availed once
          2. the Customer is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or the Device
          3. in any action, suit or other proceeding where the Risk Underwriter alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Registered Device
  5. Plan Activation Process
    On successful purchase of the Plan an automated communication will be sent to the registered email Id. This automated email may be considered as confirmation of your registration or Plan activation. Please note, the confirmation email will be received on the email Id registered at the time of Plan purchase from the Authorised Service Centre specified by Xiaomi.
  6. Service Request Process
    In the event of damage to the Registered Device, you (Device) are required to:

    1. Immediately (Not later than 72 Hours from the time of the damage) inform Servify through the Servify App or Servify Consumer Portal (https://servify.in)
    2. Submit all request related documents including but not limited to the purchase invoice of the Registered Device and Photo ID Proof of the Customer and any other document as mentioned in the Servify App at the time of raising the Damage Repair Service Request
    3. Please note, you will not handover the Registered Device for repairs at any service centre, including at any Xiaomi Authorised Service Centre (ASC) until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service centre by you before the approval from Servify; any liabilities arising out of such requests before the in-principle approval of the Damage Repair Service Request from Servify will be solely handled by you (Customer) at your (Customer’s) own expense
  7. Service Fulfilment Process

    1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Registered Device, for serviceable locations, for the rest you may visit the nearest Servify Xiaomi Authorized Service Centre as indicated in the Servify App once the approval is provided. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the next steps expected. Service will be performed at the Xiaomi Authorized Service Centres after verification of the entitlement and validity of the Plan. Once you are notified & that the service is complete, you will promptly be notified via the Servify App & Servify Consumer Web Portal. The repaired Device will be delivered to the address of initial pickup after completion of repair if PUDO service is availed. In case, the PUDO service is not available, you will have to send the dispatch on “To Pay” basis to Servify’s central service hub, details of which will be communicated to you accordingly by Servify
    2. Servify reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in.
  8. Your Responsibilities
    To receive service or support under the Plan, you agree to comply with the following:

    1. Provide a copy of your Registered Device’s original proof of purchase at the time of raising a Damage Repair Request
    2. Provide a copy of repair Invoice or proof of Repair
    3. Provide information about the reasons and causes of the damage to the Registered Device
    4. Provide identity proof if requested by Servify (at the time of raising a ‘Damage Repair Request’) to verify the User of the Device, on which Plan is activated
    5. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals Devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
    6. Follow instructions Servify gives you, including but not limited to refraining from sending Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per the Plan
    7. Make sure to backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF DAMAGE REPAIR SERVICE, SERVIFY OR THE ASC MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASC may return your Registered Device after the service event subject to applicable updates. Servify or the ASC may install latest software updates as part of hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.
    8. You will update all the new versions available for the Servify App from time to time and not delete the Servify App from the Registered Device, failing which the Plan benefits may stand invalid and you might be asked to download the Servify App again, and the condition of the Registered Device may be determined at your costs before enabling your entitlement towards the Plan benefits of the Registered Device
  9. Depreciation Matrix
    The Depreciation is not applicable for this Plan.
  10. Cancellation and Refund
    1. You can cancel the Plan within 15 (Fifteen) calendar days after purchasing it. If the Plan is purchased from an online channel/ e-commerce, the refund request has to be given accordingly to the respective online channel. If the Plan is purchased via other authorised offline channels, you may write to [email protected] with your purchase proof, along with the IMEI details of the Registered Device as received from the reseller the with the request for cancellation
    2. If cancellation is done within 15 (Fifteen) days from Plan purchase date, then the Device would be eligible for 100% refund of the Plan Fee, generally paid back to you within 7 business days of receipt of accepted cancellation request
    3. If the cancellation request is received after the expiry of 15 (Fifteen) days from the date of purchase of the Plan, there will be no refund under this Plan
    4. Additionally, once a Screen Damage Repair Request has been raised, the Plan cannot be cancelled, and no refund is available irrespective of the decision on the Screen Damage Repair Request
    5. Servify may cancel this Plan if service parts for the Registered Device become unavailable, upon thirty (30) days’ prior written notice or through a notification within the Servify App and by offering the refund for the balance period on an applicable pro-rata basis, subject to no Damage Repair Requests made by you prior to the date of cancellation or services availed by you from Servify. In such a scenario, the coverage of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by Servify
  11. Limitation Of Liability
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED ONE TIME COST INCURRED FOR SCREEN REPLACEMENT OF THE REGISTERED DEVICE . SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE DAMAGED SCREEN OF THE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
  12. Transfer of Plan
    1. The transfer of ownership of the Plan for the Registered Device from the Device to another party will render the Plan & its benefits null and void
    2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.
  13. General Terms

    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan, but update the Servify App from time to time whenever there is a new version available on the Google Play Store or as advised on https://servify.tech
    4. This Plan is offered and valid only if you are making a purchase in India and using in India
    5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
    6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
    7. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as [email protected] or the call centre numbers mentioned below
    8. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    9. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
    10. Servify reserves the right, at its discretion, to change or modify, the terms of this Plan
    11. There is no informal dispute settlement process available under this Plan
    12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
    13. These terms and conditions shall be governed by and construed under the laws of India
    14. These terms and conditions do not affect your statutory rights as a consumer
  14. Support Contact Details:
    1. Servify Customer Service Number: 1800 123 333 888 (Toll Free), All days, 9am to 9pm
    2. Servify Customer Service Email ID: [email protected]