Servify Protect – 1 Year Screen Damage Protection Plan for Visa Cardholders

(Accidental Screen Damage Protection Plan)

Screen Damage Protection Plan (“Plan”)
This risk underwritten accidental screen damage protection contract governs the support process for physical screen damages for under warranty for Smartphones (“Device”) sold by its manufacturer’s official sales channels/retailers in United Arab Emirates (UAE) & in its original packaging. This plan is not valid for any products that are purchased by a customer post a return from the first customer & even in unboxed condition
Plan Term
Benefits under this Plan begins when you (Customer, who is the User of the Device) purchase the Plan and ends on completion of Twelve months (365 Days) from date of purchase of the Device (“Plan Term”).
Plan Eligibility
1. This plan can be purchased only within 30 days of the purchase of the Original Device
2. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Screen Damage Repair Service Request, the indemnification you provide about the working condition of the “Registered” Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
3. The accidental screen damages protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post purchase of the Original Device
4. One (1) screen damage repair instance per Registered Device (Up to the eligible Benefits Value, as described in point no. 4.3) is allowed during the term of the Plan. All subsequent Screen Damage Repair Request if any, shall be considered for paid repair only
5. The plan can be purchased by Visa cardholders

Plan Details

“Registered” Device
The Device that was successfully registered under the Plan by purchasing the Plan within 30 calendar days from the original purchase of the Device is termed as “Registered Device”
Customer
The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.
Plan Price
The Plan Price has to be paid in full in order to complete the purchase. A discount will be offered at the best interest of the customers, which may vary time to time and on the basis of the Device Brand and Model.

Benefits Value

Maximum Benefits Value at any given point of time will be equivalent to the cost incurred for one-time screen replacement of the Registered Device at the time of submitting the Screen Damage Repair Request up to the covered value as mentioned below .

Device Invoice Price (Range)	Covered Value
Between AED 500 to AED 999	AED
Between AED 1000 to AED 1499	AED
Between AED 1500 to AED 2999	AED
Between AED 3000 to AED 3999	AED
Between AED 4000 to AED 9999	AED

Servify may also offer alternate modes of claim settlement at its discretion including but not limited to reimbursement of repair cost directly to customer. The insurance coverage provided under the plan is in addition to the coverage provided under the manufacturer’s warranty and is complimentary with the Plan.
There is a Processing Fee charged on approval of the Screen Damage Repair Request as mentioned below:
Device Invoice Price (Range) Covered Value
Between AED 500 to AED 999 AED 25
Between AED 1000 to AED 1499 AED 30
Between AED 1500 to AED 2999 AED 45
Between AED 3000 to AED 9999 AED 75

Scope of Service under the Plan
Provided the Registered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Process & that the beneficiary has submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of original manufacturers in United Arab Emirates (UAE). The following conditions would be considered under the Plan.
1. Inclusions
  1. Suffers accidental physical screen damage
  2. Suffers physical screen damage due to:
    1. Acts of god perils, fire, lightening, disease and explosion
    2. Damage during riot or strike
2. Exclusions
  The Plan will not cover:
  1. Plan purchased beyond 30 calendar days of purchase of the original device
  2. Any damage reported with in the first 7 calendar days of purchase/activation of the Plan
  3. Screen has suffered liquid damage
  4. Any loss or damage under mysterious circumstances including lost or stolen
  5. Loss or damage due to Intentional act or wilful neglect
  6. Loss or damage arising before/after Plan Term
  7. Loss or damage not reported to Servify within 72 hours of the loss or damage to the Registered Device
  8. Any loss or damage due to hire or loan of the Registered Device to a third party
  9. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
  10. Consequential loss of any kind or description including wear & tear, manufacturing defects
  11. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
  12. Loss or damage covered by supplier, dealer or manufacturer’s limited warranty
  13. Any loss effecting to SIM card and any ancillary products even if equipment results into complete stoppage of working
  14. Damage caused by (a) a product/ accessory that is not the Registered Device, (b) operating the Registered Device outside the permitted or intended uses described by the original manufacturer of the device, or (c) service (including upgrades and expansions) performed by anyone who is not an Apple Authorised service Provide (AASP) of the original manufacturer of the device for Apple devices respectively (d) Any failure/damage caused outside the United Arab Emirates (UAE) territory.
  15. Registered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device
  16. Registered Device that has been lost or stolen
  17. Cosmetic damage to the Registered Device including but not limited to scratches, dents and broken plastic on ports
  18. Defects caused by normal wear and tear or otherwise due to normal aging of the product
  19. Issues that could be resolved by upgrading software to the then current version
  20. Third-party products or their effects on or interactions with the Registered Device or the software
  21. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device
  22. Damage to, or loss of any software or data residing or recorded on the Registered Device
  23. Recovery and reinstallation of software programs and user data are not covered under this Plan
  24. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
  25. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers guarantee or warranty. Problems or defects otherwise covered under the original manufacturer’s Warranty/ Guarantee
  26. Recalls or modifications to the Product
  27. Accessories used in or with the Product
  28. Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Product for which the Service Contract was purchased. Batteries, internal or external to the product
  29. Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Reception or transmission problems resulting from external causes
3. Special Exclusions
  Servify shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:
  1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
  2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty
  3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
  4. Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
  5. Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use or exposure
  6. Servify shall not be liable for any loss or Damage Repair Request if:
    1. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
    2. The Plan is purchased for the Registered Device after 15 calendar days from the date of purchase of the Original Device
    3. Due to the inability of the Beneficiary to submit any of the processing of Damage Repair Request and Damage Repair Request payment documents required by Servify or the risk underwriter for processing the eligible Damage Repair Request
  7. The Plan shall also not cover a damage or loss:
    1. In any action, suit or other proceeding where the risk underwriter or Servify alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Beneficiary

Plan Activation
On successful purchase of the Plan an automated communication will be sent to the registered email Id. This automated email may be considered as confirmation of registration of your device or Plan activation. Please note, the confirmation email will be received on the email Id registered at the time of Plan purchase from the Retail Store.
Service Request Process
In the event of damage to the Registered Device, you (Beneficiary) are required to do the following things:
1. An immediate intimation (not later than 72 hours from the date and time of damage) about the damage should be given to Servify via its support channels comprising of the Servify App and Consumer Web Portal (https://servify.in)
2. The event needs to be notified to Servify with cause or reason of damage & obtain services estimate towards damage
3. Do not get the damaged Registered Device repaired unless intimated by Servify & further authorized by Servify
4. Documents required during the Damage Repair Request: (1) Electronic form duly filled in with all the details of the damage, (2) ID proof, if requested, (3) Purchase invoice, if requested (4) Provide any additional document if required by Servify or the risk underwriter to determine the admissibility of the Damage Repair Request.
Service Fulfilment Process
In the event of damage to the Registered Device, you (Device) are required to:
1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Registered Device, for serviceable locations. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App about the status of the Damage Repair Request and the next steps expected. Once you are notified & that the service (either repair or replacement) is complete, you will promptly be notified via the App. The repaired / replacement device will be delivered to the address of initial pickup within the 3 working days of completion of repair / replacement
2. Servify reserves the right to change the method by which they may provide repair / replacement service to you and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in
3. Issue, if any, found post receiving the repaired/replaced handset, should be reported within 48 hrs. of the delivery to Servify
Your Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
1. Provide a copy of your Registered Device’s original proof of purchase, if requested again
2. Provide Original copy of the Job Sheet upon replacement/refurbishment of the device, if requested, which was obtained from authorized service centre of the original manufacturer
3. Provide information about the reasons and causes of the damage to the Registered Device
4. Provide identity proof if requested to verify Beneficiary of the Plan again
5. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
6. Follow instructions Servify gives you, including but not limited to refraining from sending Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions
7. Make sure to take backup of software and data residing on the Registered Device and remove all the passcodes and disable ‘Find My iPhone’ in case of iPhone before handing over the device to Pickup Agent or ASC. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE SERVIFY OR THE ASP MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify and/or ASPs will return your Registered Device after the service event or provide a replacement unit as the Registered device was originally configured, subject to applicable updates. Servify or the ASPs may install latest software updates as part of hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
8. Fill and submit the Electronic Forms by answering few questions on the damage incident for raising a valid Damage Repair Request
9. Providing any additional documents as may be required by Servify and/or the Insurer (Risk Underwriter) in order to determine the admissibility of the Damage Repair Request
Transfer Of Plan
1. The transfer of ownership of the Plan for the Registered Device from the Customer to another party will render the Plan & its benefits null and void
2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.
Limitation Of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY ITS AFFILIATES AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS AFFILIATES AND ITS’ EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE REGISTERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
General Terms
1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
2. Servify and its affiliates & its agents is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
3. You may be required to perform preventative maintenance on the Registered Device to receive service under the Plan, and update the Servify App from time to time whenever there is a new version is available on the Google Play Store and Apple Store
4. This Plan is offered and valid only if you are making a Screen Damage Repair Request in United Arab Emirates (UAE)
5. This Plan is not offered to persons who have not reached at least the age of 18. This Plan may not be available in all states, and is not available where prohibited by law
6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
7. Servify has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Servify at the support mediums provided such as [email protected] or the call centre number of Servify.

Support Contact Details:
1. Servify Customer Support Email ID: [email protected]